I switched from Verizon to T-Mobile, specifically because there were too many silent missed calls. Silent meaning my device never showed I had a missed call. This was a pattern across more than a year, spanning…
This was a pattern across more than a year, spanning multiple devices (all iphones). It happens on both wifi and cellular. It happens with wifi calling enabled and disabled. It happens with people I call every day, in my address book, as well as new contacts (say someone I met who called to follow up). I called support, searched online, reset network settings multiple times at different points months apart.
After being on T-Mobile for about a year, the degraded service is about the same as Verizon. Every week, more than once, people call me, my phone never rings, and I never see a missed call on my device. It happens at home, at work, on work trips in different states.
I still get missed calls regularly and my device shows I missed the call. It seems like a certain % of callers get my VM, but I never know the call attempt happened. The missed calls never appear later on my phone (like a late VM or text deliver, coming minutes or sometimes hours after it was sent).
Hypothesis: A growing number of cellular subscribers don't care enough or use voice calls as much, so (regardless of motive/feelings) cellular providers have found they can simply reduce quality without losing customers.
48 comments
I doubt QCI levels are affected by this. I think Call handshakes are QCI 5 and the calls themselves are QCI 1 but im not an expert.
Have you tried disabling 5G and dropping back down to 4G? I heard that the transition from VoLTE to VoNR might still be sketchy and not fully solidified. Just turn off data altogether and see for a while to see if that improves things.
Maybe porting your primary number to a cloud PBX service like Google Voice or some business oriented service? When someone calls your number, the carrier-to-carrier SIP handshake happens on Google's redundant enterprise servers instead of targeting your sleeping iPhone. Google's servers instantly answer the routing request, hopefully preventing a timeout. GV then forwards the call to your iPhone's GV app using a standard data push notification, hopefully waking the phone reliably?
Just throwing ideas out. If you've tried these already, apologies for the redundancy.
This makes absolutely zero sense because calls take negligible bandwidth, especially with VoLTE. Not to mention the whole premise isn't even internally consistent. "People don't use it enough, so let's try to save money by making them use it even less! But only randomly and at the margins, so we still have to keep everything running!"
Isn't business ultimately responding to existential pressure? Examples abound of "what if we our product was slightly crappier, would we make more or less money?"
In any case, I'm not here to defend the idea, I mostly wanted to see if others are experiencing the same chronic underperformance I have over the last few years.
Because nobody calls anymore. If anything calling is considered rude compared to texting, to the extent that some text first before calling.
>Others could better comment on this but I think landlines were leagues better in latency and sound quality.
landline latency (near instant, if you're both on the same CO) is basically impossible to achieve with a digital system, because of all the buffers and packets involved.
So I don't know. I believe that you're experiencing what you're experiencing, but I'm not sure the cause is what you're thinking it is, because it would be weird for carriers to only deprioritize incoming calls for some subscribers (like you) and not others (like me).
But maybe it's also the case that the cell towers in my area aren't starved for capacity, but they are where you live?
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