I switched from Verizon to T-Mobile, specifically because there were too many silent missed calls. Silent meaning my device never showed I had a missed call. This was a pattern across more than a year, spanning…

21 points•tkdb•6 days ago•48 comments•
I switched from Verizon to T-Mobile, specifically because there were too many silent missed calls. Silent meaning my device never showed I had a missed call.

This was a pattern across more than a year, spanning multiple devices (all iphones). It happens on both wifi and cellular. It happens with wifi calling enabled and disabled. It happens with people I call every day, in my address book, as well as new contacts (say someone I met who called to follow up). I called support, searched online, reset network settings multiple times at different points months apart.

After being on T-Mobile for about a year, the degraded service is about the same as Verizon. Every week, more than once, people call me, my phone never rings, and I never see a missed call on my device. It happens at home, at work, on work trips in different states.

I still get missed calls regularly and my device shows I missed the call. It seems like a certain % of callers get my VM, but I never know the call attempt happened. The missed calls never appear later on my phone (like a late VM or text deliver, coming minutes or sometimes hours after it was sent).

Hypothesis: A growing number of cellular subscribers don't care enough or use voice calls as much, so (regardless of motive/feelings) cellular providers have found they can simply reduce quality without losing customers.

48 comments

saturn86015 days ago
Oh man, did I go through this hell with a lot of MVNOs like two years ago. Pushed me to buy T-Mobile's most expensive plan. Something I actually regret to this day now, because I'm not sure if I got any real tangible benefit from it compared to all the money that went down the drain. However, now that I think about it, I don't feel like I've been getting too many ghost calls as I used to. It's hard for me to measure because in the last two years, I've been getting less overall calls as more of my colleagues transition to just texting.

I doubt QCI levels are affected by this. I think Call handshakes are QCI 5 and the calls themselves are QCI 1 but im not an expert.

Have you tried disabling 5G and dropping back down to 4G? I heard that the transition from VoLTE to VoNR might still be sketchy and not fully solidified. Just turn off data altogether and see for a while to see if that improves things.

Maybe porting your primary number to a cloud PBX service like Google Voice or some business oriented service? When someone calls your number, the carrier-to-carrier SIP handshake happens on Google's redundant enterprise servers instead of targeting your sleeping iPhone. Google's servers instantly answer the routing request, hopefully preventing a timeout. GV then forwards the call to your iPhone's GV app using a standard data push notification, hopefully waking the phone reliably?

Just throwing ideas out. If you've tried these already, apologies for the redundancy.

dv_dt5 days ago
I use and am thrilled with US mobile. Otherwise no affiliation. Lots of different options, including which backbone network you're line is currently on, and as far as I can tell the options are all switchable online with very little fuss.
tkdb2 days ago
Thanks for this - there may be a few things I can try here.
gruez5 days ago
>Hypothesis: A growing number of cellular subscribers don't care enough or use voice calls as much, so (regardless of motive/feelings) cellular providers have found they can simply reduce quality without losing customers.

This makes absolutely zero sense because calls take negligible bandwidth, especially with VoLTE. Not to mention the whole premise isn't even internally consistent. "People don't use it enough, so let's try to save money by making them use it even less! But only randomly and at the margins, so we still have to keep everything running!"

tkdb2 days ago
>People don't use it enough, so let's try to save money by making them use it even less!

Isn't business ultimately responding to existential pressure? Examples abound of "what if we our product was slightly crappier, would we make more or less money?"

In any case, I'm not here to defend the idea, I mostly wanted to see if others are experiencing the same chronic underperformance I have over the last few years.

SnorkelTan5 days ago
They should remove unlimited voice calls and make everyone using the phone network pay by the minute. It would eliminate robodialing instantly.
autoexec5 days ago
telemarketers were a thing before cell phones and they weren't just calling homes in their local calling area. The economics must have made it worth their phone bills. I'm also not a fan of punishing everyone to make things a little harder for a small number of assholes.
what5 days ago
I wish they would bring back prepaid/pay as you go service. I want a number where I can receive/send an occasional call or text without having to pay a monthly contract.
iknowstuff5 days ago
That very much does exist still? https://reddit.com/r/nocontract
fhdkweig5 days ago
I'm still on tracfone. Started their service around 2010 and other than a janky website, the phone service is fine. The phones are cheap (I think mine was sub $80) and use a $99 per year "PLAN" card that gets 400 minutes, 400 texts, 1.5 GB data that triples to 1200/1200/4.5GB because it is a smartphone.
sitzkrieg5 days ago
mint is great (if you dont mind tmobile), hard to beat $15/m for unlimited txt talk. the base data has gone up a few gb 6? but i never really use it
drewnick5 days ago
tello gets you close in the US, a few dollars a month minimum ($5 maybe?) I use it on my burner flip phone.
DANmode3 days ago
So would a culture that forced unknown callers to leave a voicemail.
goshx5 days ago
spam calls are not free, but the cost is very low.
corbins5 days ago
When is the last time a flagship phone release promoted its qualities as a telephone, like call fidelity? Others could better comment on this but I think landlines were leagues better in latency and sound quality. Kinda integral pieces to the experience of talking to someone.
gruez5 days ago
>When is the last time a flagship phone release promoted its qualities as a telephone, like call fidelity?

Because nobody calls anymore. If anything calling is considered rude compared to texting, to the extent that some text first before calling.

>Others could better comment on this but I think landlines were leagues better in latency and sound quality.

landline latency (near instant, if you're both on the same CO) is basically impossible to achieve with a digital system, because of all the buffers and packets involved.

kelnos5 days ago
Huh, I haven't seen anything like this. I've been on T-Mobile forever. I don't make many voice calls (maybe one or two per week, at most), but I receive a decent amount. I haven't noticed situations where I'll notice a call came in only because it went to voicemail without ringing.

So I don't know. I believe that you're experiencing what you're experiencing, but I'm not sure the cause is what you're thinking it is, because it would be weird for carriers to only deprioritize incoming calls for some subscribers (like you) and not others (like me).

But maybe it's also the case that the cell towers in my area aren't starved for capacity, but they are where you live?

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